Customers
NEI serves vehicle maintenance units of all branches of the U.S. Military, including maintenance contractors. Vehicle maintenance units all over the world count on NEI's ability to do three things. To get them the right part at the right price at the right time.
NEI works closely with our customers to enable the delivery of personalized and consistent service. Speed, efficiency, and personal attention help NEI to earn confidence and admiration from many of our customers and we view this as the highest compliment that can be bestowed upon our company.
Our customers benefit from over 30 years of expertise in providing replacement parts and supplies to the diverse fleet of vehicles maintained by vehicle maintenance units all around the globe. NEI has benefitted from its customers over the years as they have helped us to shape our offerings.
We ask ourselves regularly, "What is of most value to our customers?" Through our collective experience and feedback on a regular basis, customers have determined that the following service indicators are of highest value from parts suppliers:
- Researching and shipping correct parts
- Status of parts order at all times
- In transit visibility
- No hassle returns
- Quick and easy processing for warranty replacement
- Quick and easy replacement for cases of wrong parts supplied
- Fast and attentive customer service
- A great liaison to manufacturers
- Completeness of order
- On time delivery
- Competitive pricing
- High availability of web purchasing system
NEI not only works to meet but also exceed customer expectations. This requires staying in regular contact with our customers, being very responsive to problem areas, and more lenient to customers than the competition.
Many of NEI's customers have come through word of mouth. Our reliable services, reasonable prices, and exceptional customer support has earned us a high referral rate. From the initial parts request to final delivery, you can count on the NEI team to do whatever it takes to ensure your confidence and peace of mind so you can focus on your mission.
